Pharmacovigilance monitoring of mobile app reviews
The Cross4Channel® App Review Guard fully enables audit-compliant monitoring for mobile application ratings and reviews within various app stores.
For this purpose, the software has an integrated audit trail which acts as an internal control system. To ensure complete documentation, all executed procedures are monitored, documented and logged within this audit trail.
As a pharmaceutical company or manufacturer of medical devices, you have a national and international obligation to use appropriate measures and processes to monitor the safety of medicines (pharmacovigilance) and medical devices.
This obligation also applies with mobile applications. If your company publishes an application within an app store, the reviews of this application also open a communication channel which can be accessed publicly.
Cross4Channel® App Review Guard offers a technical solution that can be used to fully monitor a wide range of applications in an audit-compliant manner.
Our system guarantees high reliability and maximum availability. This service is guaranteed by the simultaneous execution of multiple instances within the system. Due to established standard operating procedures in the system architecture, system development and operations, no damage will arise in the event of a partial failure, as another part of the system will take over the function. This type of system security is also known as redundant architecture and provides the highest level of security and quality.
If you have any questions we are happy to assist you. Feel free to contact us at any time.
All of todays well known app stores have third-party application interfaces and can be monitored by the App Review Guard.
The App Review Guard operates in accordance with the following regulations and legal provisions: